Date: December 15, 2025
Dear Customer,
As we enter the holidays, we thank you for trusting Manic Maids to clean your home, business, and common area. We are sending this message to share a few updates with you for 2026 regarding terms and conditions and general updates at Manic Maids.
Terms & Conditions Updates
We’re implementing a few updates to our terms and conditions.
Late Cancellation Fee: the fee will increase to $60 for cancellations within 24 hours (previously $30). If you’ve been with Manic Maids for a while, you know we are flexible — our policy is more of a “tell us before 3pm” deadline. We send confirmations to residential customers the morning before to give you a chance to reschedule. That said, late cancellations result in lost wages for our cleaning techs, and we need this fee.
Call Recording: we will begin recording all phone calls for quality control purposes. We want to avoid mix-ups on arrival times, dates, and requests. Too often, morning or afternoon can missed, or whether we need to bring supplies. We try to confirm details in writing via text.
Non-solicitation of our staff: clients may not hire Manic Maids cleaners directly, and we have a $2,000 finder’s fee for hiring one of our cleaning techs directly. This is a reminder of our policy; we have not had to enforce it.
Business And Team Updates
We want to share a few updates about how things are going at Manic Maids before we wrap up the year.
One of the things we’re most proud of is our high staff retention. We kept all but two cleaning techs from the start of last year. Many of our cleaning techs have been with us for a long time, including:
- 15+ years at Manic Maids: Blanca, Javier, Yolanda, and Maria T
- 10+ years: Maria D, Maria L, Cesar, and Siomara
- 3-year anniversaries: Dolores, Sheri, and Karla
Long-term cleaning techs are the heart of our business. They know your home, understand your routines, and take pride in caring for your space — you help make those long careers possible.
We spent more on supplies this year. We replaced over a dozen vacuums (they get a workout!) and distributed over 100 uniforms. Our Winter uniforms are arriving soon – not soon enough for this weather. You’d be surprised how much more helpful a neighbor or doorman will be when the cleaning tech has a logo uniform.
Also, we increased our sick time accrual and started regular bonuses. Most of our staff are primary providers for their families, and the sick time provides support. We want to pay them for hard work, and bonuses match quality to pay.
On the technology front, we updated our systems to improve communication. Our day-before-confirmation texts now go out consistently between 9–9:30am, and every cleaner has real-time mobile access to their schedule and notes. We want to improve our reminders and payments in 2026.
We also launched a $50 referral bonus for recommending us to friends and neighbors. We were getting referrals and started this bonus as a thank-you for spreading the word.
Finally, we want to acknowledge something more personal. The immigration situation in Chicago this year was incredibly stressful for our staff and their families. We sent a message to all clients in early October, and your support made a difference! We shifted some schedules and provided parking for our cleaning techs, which kept our employees out of risk. Thankfully, all our employees are safe, and we welcomed back the one employee who needed time away. We are deeply grateful.
Thank you again for being a Manic Maids customer. We hope you and your family have a wonderful holiday season.
Warmly,
Manic Maids Team