Frequently Asked Questions (FAQs)

Yes! It is common for Manic Maids to clean when you are not home.

We will ask for entry instructions before the cleaning, whether a key, lockbox, entry code, or other security access. Please send photos of the lockbox too. This helps.

We encourage you provide cleaning supplies. This makes it easier for our cleaning techs to get to your home, and you can choose the cleaning supplies you like. We have recommended cleaning supplies list.

Or, we can provide all cleaning supplies at an additional flat fee.

We ask for your credit card number before the cleaning to hold the appointment. Then, we charge your credit card upon completion. For first time customers, we will call you after the cleaning to provide you with the final price.

You can also pay by Zelle, check, or cash.

We will give you an estimate when you request a cleaning. The estimate depends on the size of your home, the number of people living there, the number of pets, your cleaning needs, and when you last cleaned or had a cleaning service.

The quote depends on the time it takes to clean your home, and we give you a time range and dollar cost.

We are open Monday thru Friday: 8:00 a.m. – 4:00 p.m. We schedule cleanings during these hours, with either a 8-9am start time or 12-1pm start time. We have limited Saturday appointments. Please ask us if you have a preference on the start time and day.

Manic Maids focuses on cleaning kitchens, bathrooms, floors, dusting, and vacuuming. This includes the exterior of appliances.

We generally don’t clean windows/blinds, inside cabinets, nor inside appliances unless asked.

We do not move furniture or appliances regardless of request. We don’t want to damage anything.

We will work with most any cleaning requirements. For example, if you want baseboards and ceiling fans cleaned, we can do this and will give you a cost estimate for this. We can clean inside your refrigerator or oven as well. Some items, like inside a refrigerator or blinds, can get really tedious and cost more.

Tips are appreciated but not expected for cleaning techs.

Customers who do tip generally add 5% to 20% of the total cleaning cost, or $10 to $40 per cleaning. Again, it is not expected, but any support goes a long way – cleaning is hard work!

Cash tips are best. Otherwise, we can add the tip to your total charge.

Please do not use Zelle or Venmo to tip the cleaners. We don’t want to give out our employees’ contact information, just as we don’t share your information. We’ve also had money get lost this way (our cleaning techs are not technology experts). Call us if you have any questions.

Please let us know within 24 hours per our cancellation policy. We do have a late cancel fee of $60. We always send confirmation reminders the morning before your appointment, which gives you an opportunity to let us know if something changed.